Consumer protection

Complaints

Written complaint

How to make a complaint

Complaints must be made in writing: using the online form on this page, by email, by post or in person at our cash desk. We respond to every written complaint within 15 days of receipt.

In person or by post Prilaz kralja Salamona 4, 52100 Pula · customer service Mon – Fri 09:00 – 11:00 Please include your address and contact details, and the DPK, order or report number if you have one

Response times

How long until you hear from us?

Written complaint: 15 daysfrom receipt
Appeal to the Complaints Committee: 30 daysafter our reply or after the deadline has passed

DPK

Sold your vehicle but received a DPK?

Send us a complaint together with the sale contract. The person liable is the owner registered with the Ministry of the Interior on the date the DPK was issued.

Make a complaint FAQ

Irregularities

Noticed wrongdoing in our business?

Report irregularities Personal data protection

Online form

Make a complaint

Thank you. Your complaint has been received. You will hear from us within 15 days.

Department your complaint concerns

DPK / order / report number (if you have one)

Vehicle registration number

Full name

Address

Telephone (optional)

Email address

Details of your complaint

You will receive our reply within 15 days at the address or email you provide.

Legal basis

Your rights as a consumer

Under Article 10 of the Zakon o zaštiti potrošača (Consumer Protection Act; Official Gazette NN 19/22, 59/23), you may submit a written complaint at our business premises, by post, by email or online. Pula parking d.o.o. is required to reply within 15 days.

Under Article 27 of the same Act, once you have received our reply, or once the deadline has passed, you may appeal to the Consumer Complaints Committee, which responds within 30 days.

Downloadable forms

Hand in the completed form at our cash desk, send it by post, or email it to reklamacije@pulaparking.hr.