Ethics and compliance
Reporting irregularities
Protected channel
Have you witnessed unlawful or unethical conduct?
If you have information about unlawful or unethical conduct in Pula parking's business, report it by email or using the form on this page. Your privacy is protected, and reports are handled separately from ordinary complaints.
- Online formFill it in on this page
- By emailprijavitenepravilnosti@pulaparking.hr
- Code of EthicsPDF, Croatian
- Anti-corruption programmeAction plan 2021 – 2022 (PDF, Croatian)
What to include what or who the report concerns, when it happened and how you became aware of it; vague reports from which this cannot be established will not be considered
Not an irregularity?
Complaints about service quality
Complaints about parking charges, DPKs or the towing service are handled through a separate channel, with a reply within 15 days.
Online form
Report an irregularity
Guidance
What to report through this channel
- Unlawful conduct: breaches of regulations, abuse of position, conflicts of interest, corruption.
- Unethical conduct: breaches of the Pula parking d.o.o. Code of Ethics in dealings with customers, partners or employees.
- Protection of the reporting person: your identity and details are kept confidential and used solely for handling the report, in line with the Zakon o zaštiti prijavitelja nepravilnosti (Whistleblower Protection Act).
- Not for this channel: dissatisfaction with our service, or disputing a DPK or an invoice. For these, please use the complaints procedure.
Vague or unintelligible reports from which it cannot be established what or who they concern will not be considered.