Complaints

WRITTEN COMPLAINT

Pursuant to Art. 10 of the Consumer Protection Act (Official Gazette, nos. 19/22, 59/23), consumers are hereby informed that they may submit a complaint in writing:

• at the business premises (Mon-Sat, 07:00 – 20:00) and by post, to the address: PULA PARKING d.o.o., Prilaz kralja Salamona 4, Pula;
• by e-mail to: reklamacije@pulaparking.hr
• online via the following email form

Written complaint form - Croatian (Word format)
Written complaint form - English (Word format)

PULA PARKING d.o.o. is obliged to respond to the consumer's written complaint within 15 days of receiving it.

COMPLAINT TO THE COMMISSION

Pursuant to Art. 27 of the Consumer Protection Act, consumers are hereby informed that, after receiving PULA PARKING d.o.o.'s response to the written complaint, or upon expiry of the deadline for its delivery, they may submit a complaint to the Consumer Complaints Commission of PULA PARKING d.o.o. in writing:

The Commission is obliged to respond to the consumer regarding the received complaint within 30 days of receiving it.

Office hours for clients: Monday-Friday 09:00-11:00.

Please be sure to state in your complaint the address and relevant contact details to which the response will be sent.
You can review the privacy and personal data protection terms AT THE FOLLOWING LINK.

Submit a complaint online

By submitting this complaint I confirm, under material and criminal liability, that the stated data are accurate. In accordance with the data protection act, by submitting a complaint regarding the DPK I voluntarily make available the original documents with personal data and give explicit consent to the company PULA PARKING d.o.o. to take all actions, including photocopying the necessary data from the original documents, exclusively for resolving the subject of the complaint. Photocopying the necessary data from the documentation includes photocopying the identity card (front and back - without the personal photograph) and photocopying the vehicle registration certificate (front and the «Vehicle owner data» page, and in the case of leased vehicles the «Leasing user» page), as well as other personal data (medical, pension, health documentation…). PULA PARKING d.o.o. undertakes to use the received data exclusively for the purpose of resolving the stated matter, and the collected documentation for the purpose of archiving the documentation on the basis of which the response was issued to the service user. If the complainant refuses to provide the original documents for inspection, and refuses the possibility of photocopying the necessary data from them, PULA PARKING d.o.o. reserves the right to refuse to issue a response to the complaint.

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