Terms of sale

Point of sale information

Pula parking d. o. o.
Prilaz kralja Salamona 4, 52100 Pula
VAT ID: 92332318203
Company registration number: 1892975
Company share capital: EUR 379,910

Phone: 052 210470
E-mail: info@pulaparking.hr

Products and services

Within the parking ticket sales portal, we offer our users the option to:

1. Purchase hourly tickets
2. Purchase daily tickets
3. Pay DPK tickets

The prices of the stated services are defined in accordance with the applicable Price List, which you can find at the FOLLOWING LINK.

Method of purchase

Purchasing hourly tickets is done in a few steps:
1. The user selects the desired zone
2. Enters the vehicle registration plate and selects the duration
3. Pays for the service securely by card (WS Pay / CorvusPay)
4. Downloads the payment confirmation and the fiscalised receipt

Purchasing daily tickets is done in a few steps:
1. The user selects the desired zone
2. Enters the vehicle registration plate and selects the duration
3. Pays for the service securely by card (WS Pay / CorvusPay)
4. Downloads the payment confirmation and the fiscalised receipt

Settling a DPK ticket is done in the following steps:
1. The user enters the DPK ticket number
2. Pays for the service securely by card (WS Pay / CorvusPay)
3. Downloads the payment confirmation and the fiscalised receipt

Terms of sale

The company Pula parking d.o.o. (hereinafter the „Provider“) provides online services on the World Wide Web (Internet) through its website portal.pulaparking.hr (https://portal.pulaparking.hr).

The company's service consists of providing information services and executing financial transactions.

These General Terms of Use (hereinafter the „Terms“) set out the business conditions for End Users (hereinafter „Users“ or „User“). By using the Provider's services, Users express their agreement with these Terms and consent to using the services in accordance with them. The right to use the services is a personal right of the User and may not be transferred in any way to other legal or natural persons, nor is any person authorised to register other legal or natural persons.

The Provider declares, under material and criminal liability, that for all goods and services it distributes and sells through the service, the company has concluded contracts for the sale of goods and services with the actual providers of those services, or their sales intermediaries.

All prices are in euros (EUR) – VAT included – and apply to all payment methods at the time of purchase.

For legal disputes that may arise as a result of using the portal's services (unless otherwise specified by a separate contract), the court in Pazin has jurisdiction, and they are resolved in accordance with Croatian legislation. By using the services, the User agrees that the court in Pazin has jurisdiction over any dispute or claim arising from or in connection with these Terms.

The User agrees and accepts that access to the portal's services may sometimes be interrupted, temporarily unavailable or disabled due to regular website maintenance or for other reasons beyond the Provider's responsibility.

The User may submit questions, comments and complaints in writing (by post or e-mail), and the Provider will respond in writing (by post or e-mail) within the statutory deadline.

Acceptance of terms

By using the services on the portal, i.e. by using any part of their content, the User confirms that they are aware of and agree to these Terms, as well as all other terms of use of the services.

If the User does not agree with these Terms, or is under 16 years of age, the User is advised not to use the portal's services.

Changes to the terms

The Provider reserves the right, if it deems it necessary, to revoke or amend any of the terms stated here at any time and without prior notice, and such changes take effect on the date of publication on the website.

We therefore advise Users to periodically review the information contained in the Terms and to inform themselves of such changes. Continued use of the services, or any part of their content after the publication of new amended Terms, means that the User accepts the changes.

The Provider reserves the right to change, supplement or discontinue at any time and without prior notice any business segment, including the service or any part thereof, the portal / website itself or the services provided within it. This right includes, but is not limited to, changing the availability, content, availability of new data, methods of transmission, as well as the right of access to or use of the services.

The Provider has the right to review the content of the website at any time in order to ensure compliance with these Terms and applicable legal regulations.

Liability

Use of the portal's services is exclusively at the User's own risk.

The User is aware of the fact that service interruptions or events beyond the Provider's control will sometimes occur, and accepts that the Provider is not responsible for any data loss that may occur during the transmission of information on the internet. The Provider will under no circumstances be liable for any damage that may arise from the use of or inability to use the portal's services, nor for any damage to the User's equipment that may occur as a result of using the services.

The User is responsible for procuring and maintaining their own computer equipment, including all software and hardware they own and use, as well as other equipment necessary to access and use the services and all related costs. The User's liability applies to any damage or possible injury caused by any error, exception, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft, destruction or unauthorised access, alterations or misuse of records, inappropriate behaviour, negligence or any other act.

In addition to the above conditions, the Provider will not be liable, regardless of cause or duration, for any errors, inaccuracies or other shortcomings, inappropriate or second-hand information found on the website / portal, nor for any delays or interruptions in the transmission of information to the User, nor for any claims or losses arising therefrom. None of the above parties will be liable for any third-party claims or losses, including lost profits.

The User agrees to indemnify and hold the Provider harmless from any claims for damages and costs, including legal costs, that may arise from the User's use of the services.

Users may not use the portal's services to post or transmit any material that threatens, or in any way violates the rights of others, any material that is by its nature unlawful, threatening, offensive, defamatory, that interferes with or endangers privacy, that is vulgar, obscene or otherwise undesirable in the communication in question, that incites unlawful actions or otherwise violates any regulation, and that, without the express, prior, written approval of the Provider, contains advertising or any offer of products and services.

The User may not use the services to advertise or conduct any commercial, religious, political or non-commercial advertising.

The User expressly confirms that the conditions in this chapter apply to the entire content and scope of the Provider's service.

Other information

You can find the Statement on the protection and collection of personal data at the FOLLOWING LINK.
You can find information about the cookies necessary for the functioning of the system at the FOLLOWING LINK.
Everything regarding Complaints can be found at the FOLLOWING LINK.